| Evolving from simple call
handling to business process reengineering,
SASCOM is building global contact centers for
Technical Support Services – with the technology
and people skills to keep pace with this change.
Global industry majors are outsourcing technical
support to India, not just for cutting costs, but
for transforming their business processes and
providing strategic business value. Technical
support outsourcing involves transitioning the
technical support function from a vendor or an OEM
to a third party or an external service provider.
The goal of IT Help Desks and tech support
centers is to provide product information, product
use information, and technical assistan ce on web
sites that are accessible 24 hours a day, 7 days a
week. This role is expanding as firms seek to
outsource a greater breadth of solutions to a fewer
number of service providers. The help desk has now
become a hub of the enterprise, delivering greater
value to the business as a whole.
The goal of IT Help Desks and tech support
centers is to provide product information, product
use information, and technical assistan ce on web
sites that are accessible 24 hours a day, 7 days a
week. This role is expanding as firms seek to
outsource a greater breadth of solutions to a fewer
number of service providers. The help desk has now
become a hub of the enterprise, delivering greater
value to the business as a whole. |
